Return Policy

Return Policy

Last Updated: 04/04/2025

At KOSBD, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a return policy under the following terms:

1. Eligibility for Returns

You may return an item if:
✅ It is unused, unopened, and in its original packaging.
✅ The return request is made within [2-3 days] of receiving your order.
✅ The item is damaged, defective, or incorrect upon delivery.

2. Non-Returnable Items

We do not accept returns for:
❌ Opened, used, or tampered products (for hygiene reasons).
❌ Items purchased on sale, promotions, or clearance.
❌ Gift cards or free promotional items.
❌ Products damaged due to improper use or handling by the customer.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [kosbd24@gmail.com] within [2-3 days] of receiving your order.

  2. Provide your order number and clear photos of the product (if damaged or incorrect).

  3. Our team will review your request and provide return instructions.

  4. Once we receive and inspect the item, we will process your refund or exchange.

4. Return Shipping

  • Customers are responsible for return shipping costs, except for damaged or incorrect items.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refund or Exchange

  • Once your return is received and approved, we will issue a refund to your original payment method or offer an exchange.

  • Refund processing time may take [2-3 business days], depending on your bank or payment provider.

6. Policy Updates

KOSBD reserves the right to modify this return policy at any time. Any changes will be posted on this page.

7. Contact Us

If you have any questions about our return policy, feel free to contact us:
📧 Email: kosbd24@gmail.com
📍 Address: Narayanganj , Dhaka , Bangladesh