Refund Policy

Refund Policy

Last Updated: 4/4/2025

At KOSBD, we value customer satisfaction and strive to provide high-quality Korean skincare products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

You may request a refund if:

  • You received a damaged, defective, or incorrect product.

  • Your order was not delivered within the estimated timeframe.

  • You requested a cancellation before the order was shipped.

2. Non-Refundable Items

We do not accept refunds for:

  • Opened or used products due to hygiene reasons.

  • Items purchased on sale, promotions, or gift cards.

  • Change of mind after the product has been delivered.

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact us at kosbd24@gmail.com within [ 1 days] of receiving the order.

  2. Provide your order number and clear photos of the product if it is damaged or incorrect.

  3. Our team will review your request and respond within [2-3 business days].

  4. If approved, the refund will be processed to your original payment method within [1 days].

4. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account.

  • Then contact your payment provider; it may take some time before the refund is officially processed.

  • If you still have not received your refund, please email us at kosbd24@gmail.com.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, email us at kosbd24@gmail.com.

6. Shipping Costs

  • If a return is required, customers may be responsible for return shipping fees unless the item was damaged or incorrect.

  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

7. Policy Changes

We reserve the right to update this refund policy at any time. Changes will be posted on this page with the latest revision date.

8. Contact Us

If you have any questions about our refund policy, contact us:
📧 Email: kosbd24@gmail.com
đź“Ť Address: Narayanganj , Dhaka , Bangladesh