Cancellation Policy

Cancellation Policy

Last Updated: 04/04/2025

At KOSBD, we strive to process and ship orders quickly. However, if you need to cancel an order, please review our cancellation policy below.

1. Order Cancellation Eligibility

You can cancel your order if:
✅ The request is made before the order has been processed or shipped.
✅ The payment has been successfully completed, but the order is still in the processing stage.

2. Non-Cancellable Orders

You cannot cancel an order if:
❌ The order has already been shipped or dispatched.
❌ The order was placed during special sales, promotions, or clearance events.
❌ It includes personalized or customized items.

3. How to Cancel an Order

To request a cancellation, follow these steps:

  1. Contact us immediately at [kosbd24@gmail.com] or through our customer support chat.

  2. Provide your order number and reason for cancellation.

  3. If your order is eligible for cancellation, we will process it and issue a full refund to your original payment method.

4. Refund for Canceled Orders

  • If your cancellation is approved, your refund will be processed within [2-3 business days].

  • The refund time may vary based on your bank or payment provider.

5. Late Cancellation Requests

  • If your order has already been shipped, we cannot cancel it. However, you may request a return after receiving the product (refer to our [Return Policy]).

  • If your order is refused upon delivery, any return shipping costs will be deducted from your refund.

6. Policy Updates

KOSBD reserves the right to modify this cancellation policy at any time. Any changes will be updated on this page.

7. Contact Us

For any cancellation inquiries, please contact:
📧 Email: kosbd24@gmail.com
📍 Address: Narayanganj , Dhaka , Bangladesh